After a few months laying the groundwork, implementation has kicked off

Improve hiring for San Francisco
2 min readNov 19, 2020

It is with great excitement that we are publishing this update on the blog. Since we last posted, we have been working through contract negotiations, getting the different teams and resources in place, and for the last three months starting on the implementation of the new applicant tracking system solution! And of course all of this has happened remotely (with many kiddos on Zoom calls at all hours of the day) as, like all of you, we have been adapting and adjusting to the realities of this new Covid era.

We have really enjoyed the experience thus far partnering with SmartRecruiters and Deloitte and over the coming weeks will be sharing some of the highlights from the first phases of our implementation work. In the meantime, we wanted to share an exciting blog post from SmartRecruiters’ CEO Jerome Ternyck which you can read in its entirety here. It it entitled Purpose is the new stock option — City of San Francisco taps into modern technology to reimagine public service hiring and quotes our new Acting Human Resources Director Carol Isen. She has been extremely supportive of this project and, along with our Executive Sponsor Kate Howard, will continue to ensure we have the air cover and confidence of leadership to meet the ambitious goals of this project. As the article states:

The CCSF and SmartRecruiters partnership is on a mission to transform and uplevel public service hiring and be the model for governments across the country. “Choosing a job with the City and County of San Francisco means choosing a job that has a direct impact on our neighborhoods. Our goal is to find each and every person that is called to serve their community and recruit them to our team,” said Carol Isen, Acting Human Resources Director. “Our partnership with SmartRecruiters will help us transform and modernize public service recruitment and hiring so we do not lose an opportunity to connect the next generation of diverse and talented individuals with jobs that make a difference.”

Jerome Ternyck, CEO of SmartRecruiters, shared his perspective on this project and the partnership with the City and County of San Francisco.

We are looking forward to the work ahead since we know that implementation will be the most critical phase. We are confident, though, that if we stay true to the methodologies and approaches we have adopted thus far — focusing on the user, approaching each step in a data-driven way, and introducing frequent feedback loops so we can continuously iterate on our solution — we will indeed be able to successfully reimagine the hiring process for the City and County of San Francisco.

As always if you are interested in the project or want to learn more about any part of our work please don’t hesitate to reach out.

Anne Marie & David



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